We have had this problem since installing Creo View. We have tried updating drivers, bios, clearing cache, etc... No Success. We are only noticing it on older PCs using XP. Windows 7 seems to be working good.
We have help desk calls into PTC as well. This could have been a great thing for us as we upgraded to Windchill 10.1
If anyone has any success and can eliminate printing the checker boards, please share your success story.