Frankly, no, I've never actually gotten anything back. The closest I've come is receiving custom written documentation from R&D explaining certain aspects of Pro/e that were (and still are) undocumented. Making the request for proof does help me move cases to higher level personnel who often have a deeper understanding of the software. The vast majority of the cases I open end with the tech saying, "please create an idea on the PTC community". I don't think I've ever been told "why" something is a certain way. I'm slowly learning that "why" really doesn't matter. Instead I make sure I really understand how it is supposed to work, then either submit suggestions to change it, or find a way to work around it.
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