I am trying to pinpoint a problem with many users expierencing random crashing while running Creo 2.0 M100 off a server install. I am looking through some of the traceback.log files and I see patterns but I want to know if there is a way to tell what is actually causing the problem (hardware, software, graphic, etc). I am not the one using Creo when it crashes and PTC support always wants to know exactly what was being done when the crash happens. I can't always tell them since I am not familiar with the program to even relay the message between the users and PTC. All users are on Win7 x64 that meet PTCs min requirements to run Creo. The one thing that may be causing issues is the graphics cards. They are not included in PTC's support\certified list.
The two things that I see in all of the logs are lines referencing xtop:0x0000.... and atio6axx:0x0000..... PTC did tell me that most atio6axx lines mean an issue with graphics cards. Two parital log files are below. Can anyone tell me a way to decipher the logs without going to PTC?????
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 23316.
Main Thread 23316
=====================
0x0000000141EBD97A NULL (NULL:0) (xtop:0x000000013F140000) ( 0xffffffff, 0x0, 0x0, 0xffffffff )
0x0000000141EBDB02 NULL (NULL:0) (xtop:0x000000013F140000) ( 0x0, 0x3fc5e5c9, 0x87da30, 0x0 )
0x0000000141EC647D NULL (NULL:0) (xtop:0x000000013F140000) ( 0x0, 0x0, 0x8a, 0x0 )
0x00000001410E7B2B NULL (NULL:0) (xtop:0x000000013F140000) ( 0x370e0840, 0x406c80bd, 0x3741c780, 0xffffffff )
0x0000000141EE45C0 NULL (NULL:0) (xtop:0x000000013F140000) ( 0x0, 0x3741c378, 0x0, 0x3741c780 )
0x0000000141415F89 NULL (NULL:0) (xtop:0x000000013F140000) ( 0x3741c780, 0x3741c780, 0xd, 0x3 )
0x0000000141DA8868 NULL (NULL:0) (xtop:0x000000013F140000) ( 0x41f4d2a0, 0x50eaff0, 0x122215c0, 0x3 )
0x0000000141FA5038 NULL (NULL:0) (xtop:0x000000013F140000) ( 0x4c835310, 0x0, 0x41fa4e60, 0x0 )
0x0000000141FA1CC4 NULL (NULL:0) (xtop:0x000000013F140000) ( 0xffffffff, 0x0, 0x1, 0x1a )
0x000007FEEA5D7C70 NULL (NULL:0) (uitools_sh:0x000007FEEA300000) ( 0x50eaff0, 0x12e8ff08, 0x50eb158, 0x50eaff0 )
0x0000000141F6B8A8 NULL (NULL:0) (xtop:0x000000013F140000) ( 0x12e8ff08, 0x1a, 0x0, 0x41fa4e60 )
0x0000000141FA5508 NULL (NULL:0) (xtop:0x000000013F140000) ( 0x41fa4e60, 0x36ce21a0, 0x424fec38, 0x0 )
0x0000000141FA571D NULL (NULL:0) (xtop:0x000000013F140000) ( 0x50eaff0, 0xffffffff, 0x0, 0x0 )
0x000007FEEA5DF5E0 NULL (NULL:0) (uitools_sh:0x000007FEEA300000) ( 0x39e9b6c8, 0x0, 0x1, 0x424fec38 )
0x000007FEEA09FB6A NULL (NULL:0) (libui_sh:0x000007FEE9F10000) ( 0x0, 0x4, 0x0, 0x1 )
0x000007FEEA0A0268 NULL (NULL:0) (libui_sh:0x000007FEE9F10000) ( 0x33, 0x0, 0x0, 0x4d155161 )
0x0000000145117492 NULL (NULL:0) (xtop:0x000000013F140000) ( 0x1, 0x1b, 0x87e0d0, 0x5f004e )
0x0000000145118484 NULL (NULL:0) (xtop:0x000000013F140000) ( 0x0, 0x0, 0x0, 0x0 )
0x000007FEEAE7012D NULL (NULL:0) (coretools_sh:0x000007FEEAE30000) ( 0x0, 0x12a26c50, 0x12a26c50, 0x0 )
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 4324.
Main Thread 4324
=====================
0x000000006A258AC7 NULL (NULL:0) (atio6axx:0x0000000069030000) ( 0x17436b78, 0x0, 0x17436b78, 0x1485b040 )
0x0000000069B2620A NULL (NULL:0) (atio6axx:0x0000000069030000) ( 0x17430b10, 0x1, 0x5, 0x691f )
0x0000000069B171DE NULL (NULL:0) (atio6axx:0x0000000069030000) ( 0x1, 0x0, 0x17436b78, 0x690cc967 )
0x0000000069B07AFE NULL (NULL:0) (atio6axx:0x0000000069030000) ( 0xa7654c0, 0xa780cf0, 0x0, 0x1 )
0x0000000069AEB6D4 NULL (NULL:0) (atio6axx:0x0000000069030000) ( 0xa7654c0, 0x1, 0x1, 0x5 )
0x0000000069199FE5 NULL (NULL:0) (atio6axx:0x0000000069030000) ( 0x17b47090, 0x17b4b150, 0x17b4b150, 0x5 )
0x00000000690DFFED NULL (NULL:0) (atio6axx:0x0000000069030000) ( 0x45c70180, 0x5, 0x1c5, 0x45c92260 )
0x0000000069235FFA NULL (NULL:0) (atio6axx:0x0000000069030000) ( 0x17d4d9b0, 0x45c92260, 0xa6f0948, 0x69a14c00 )
0x0000000069236661 NULL (NULL:0) (atio6axx:0x0000000069030000) ( 0x45c94b00, 0x0, 0x45c92200, 0x1 )
0x00000000692736CD NULL (NULL:0) (atio6axx:0x0000000069030000) ( 0x45c70100, 0x3b6915c8, 0xc, 0x8bb8b0 )
0x000000006920A1BE NULL (NULL:0) (atio6axx:0x0000000069030000) ( 0x0, 0x1, 0x0, 0x7 )
0x0000000069451409 NULL (NULL:0) (atio6axx:0x0000000069030000) ( 0x8bb9d9, 0x34, 0x8bb9d9, 0x46233276 )
0x00000001462327C7 NULL (NULL:0) (xtop:0x000000013FD30000) ( 0x3b68de78, 0x408974a0, 0x8bbcb0, 0x3edc0001 )
0x0000000146235C3F NULL (NULL:0) (xtop:0x000000013FD30000) ( 0x9cb20001, 0xaaaaaaab, 0x0, 0x67589050 )
0x0000000146235D00 NULL (NULL:0) (xtop:0x000000013FD30000) ( 0xf170532a, 0x0, 0x3b68de78, 0x462331bf )